Dear customer,

If you want to return the products ordered online from O’devalle, you have up to 14 days from the date of receipt of the package. We accept returns as long as an item is still in its original condition.
To ensure a successful return fill out the form correctly. All returned item should be sent in their original condition and packaging including(tags, seals, etc.). We don’t accept or refund incomplete returns or items that have been worn or washed.

Products that show signs of wear or consumption, physical changes, traces of excessive use and unauthorized interventions, etc., are not accepted for return.

Name  __/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/

Surname  __/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/

Orden Number __/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/

Identification Number__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/

Date of receipt of the package  __/__/__/__/__/__/__/__/__/__/__/__/

Phone Number  __/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/

Email Address  __/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/

1. Item does not match order (a wrong item was delivered). YES __/ NO __/
2. Item missing from the package. YES __/ NO __/
3. The item is defective / unsealed. YES __/ NO __/
4. Delivery time was too long. YES __/ NO __/
5. Other. What? _____________________________________________________________________

________________________________________________________________________________

Date __/__/__/__/__/__/__/__/                   Customer signature _______________________________

The money related to the returned items will be transfered to the bank account in case of online payments or by postal order.

We may defer reimbursement until we receive the products back or until you have provided us with proof that you have returned the items. The funds will be visible in your account in a maximum of 14 calendar days.

If you want to transfer the money directly to the bank account, please specify:

• IBAN  __/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/__/
• the name of the bank _______________________________

Shipping costs for this return are at your expense.

Please return the products to the following address:

• Store: C.S. “Steaua-Reds” S.A.
• Street: Sfatul Tarii 30
• City: 2004 MD, Chisinau Moldova

For more details, we are at your disposal by:

Phone:  +373 604 43 464 (Monday to Friday – 09.00 / 17.30)

Email:  odevalleshop@gmail.com