Refund policy

1. GENERAL PROVISIONS

1.1. These Terms and Conditions regulate all the product supply dealings between the parties. Even if waivers are agreed in writing, these terms and conditions will continue to apply for the parts not expressly waived. Any general purchase conditions written by the Buyer / Customer will not be applied in the dealings between the Parties unless expressly accepted in writing by the Seller Î.C.S. ”STEAUA-REDS” S.A. and in any case will not invalidate the effectiveness of these General Terms and Conditions, with which they must be coordinated. The silence of Î.C.S. ”STEAUA-REDS” S.A. shall not constitute at any time tacit approval of the various terms and conditions established, indicated or invoked by the Customer.

1.2. Any information or data on the characteristics and/or technical specifications of the products, including weights, dimensions, prices, performance, colors and other data relating to the products supplied and indicated in the catalogs, price lists, brochures or other illustrative documents, drafted by Î.C.S. ”STEAUA-REDS” S.A , as well as the characteristics of the samples, are merely indicative and have no binding nature, since inconsistencies with the technical data and the actual dimensions of the products may occur, within the tolerance limits allowed by the applicable technical standards or within the limits of the tolerances provided for in the sales offer, in the order confirmation or in the proforma invoice, if indicated.

2. OFFERS – ORDERS – FORMATION OF THE CONTRACT

2.1. The Seller's offers may vary. The sale offers formulated by Î.C.S. ”STEAUA-REDS” S.A has validity, if not differently specified, of thirty (30) days from the formulation of the same, and are limited to the integral supply of what is quoted in the offers. Once the aforementioned term has expired, the sale offer will no longer be valid.

2.2. The acceptance of the offer by the Buyer or the confirmation of the order by Î.C.S. ”STEAUA-REDS” S.A , in any way carried out, invokes the application of these General Terms and Conditions of Sale.

2.3. The contract is effective from the moment in which the Customer returns to Î.C.S. ”STEAUA-REDS” S.A. (by post, by fax, or e-mail), the proforma invoice and/or the sale offer signed for acceptance. Further changes to the contract require the Seller's confirmation in writing. In the event that the Seller does not provide the written confirmation of a verbally negotiated order, the issuance of the invoice by the Seller or the execution of the order by the Seller will be considered as confirmation.

3. CANCELLATION OF THE ORDER – WITHDRAWAL – PENALTY

3.1. For standard products, the order can be canceled within twenty-four (24) hours from the Customer's confirmation of the order.

3.2. The Customer's withdrawal from a supply agreement regarding special products (custom made) is always excluded if communicated on the date following the conclusion of the contract.

3.3. The partial or full return of a supply already delivered will not be accepted by the Seller unless otherwise agreed in writing between the Seller and the Customer. In any case, the product must be returned, at the care and expense of the Customer in the place indicated by the Seller. All relevant transport costs and additional expenses arising and/or connected with the return shall be borne by the Customer. The product must be intact and perfect, as it was delivered. Î.C.S. ”STEAUA-REDS” S.A reserves the right to ask for damages incurred or to reject the return if such is made in violation of the aforementioned provisions.